Check out the wide range of features

With VOIP the range of features is very comprehensive allowing full and complete control of each call, whether for an individual or your entire business.

The platform is very scalable and offers incredible flexibility for all users. Whether you want just the simple functions like Call Waiting, Caller ID or Voicemail, or if you need more advanced features such as Auto Attendant, Faxmail or Call Recording for your company or call-centre – Callnet’s platform delivers all of them.

To set up any of the features listed below, you can log in to the client portal. Some features can simply be set up by dialling a code into your phone. Click here to view the Callnet Feature Code List

Call Forwarding

Forwarding incoming calls to a second destination, which could be voicemail, a cell phone or other phone. Forwarding options include Always Forward; Call Forward Busy, (This option only forwards the call if the destination is busy.); Call Forward No Answer, (Typically after a preset amount of rings and no answer the forward then enacts. (This type of forwarding can also be called a Hunt Group.); Call Forward Selective, (Using a variable like which phone number initiated the call or a time period to determine if forwarding takes place.)

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Voicemail

Voicemail has several distinct and important components that may vary from service to service. Voicemail to email sends an email notification to your email account either with or without a WAV attachment of the actual voicemail message which can played. Voicemail can also be retrieved by dialing into the system to retrieve messages. Some services may include voicemail to text where a text version of the voicemail is sent via email as well.

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Call Waiting

With traditional phone systems, you very often miss important calls because you are already on a conversation on the phone. With call waiting, you no longer miss important calls. If you are already on the phone and another person calls you, you hear a special beep notifying you of this, and you can choose between putting that call on hold, taking it immediately and putting the first call on hold, or sending the second call to voicemail.

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3 Way Calling

Allows 3 people to converse at the same time by bringing in a second caller and flashing them into the first call, thereby conferencing all three parties together.

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Caller ID

Caller ID can be divided into several types, outbound, inbound, each with number and/or name. Having inbound caller ID with name and the ability to control the outbound caller ID would be the best.

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Music on Hold

MOH or music on hold plays prerecorded music while callers are placed on hold.

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Do Not Disturb

When turned on, all calls will automatically be sent to voicemail without ringing the phone.

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Anonymous Call Rejection / International Call Blocking

Incoming calls without a Caller ID will automatically be rejected. You can also block international dialing.

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Black List

Also sometimes called a Blocked List, numbers placed in the list will always be rejected, sometimes going directly to voicemail, other times getting a busy or sometimes receiving a recording saying that the number dialed is no longer in service.

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Auto Attendant

Sometimes called the "Virtual Receptionist" or IVR (Interactive Virtual Receptionist) AUTO ATTENDANT allows a caller to be forwarded to an extension without the intervention of an operator. For example, play music or prerecorded messages to customers on hold, and use a voice mail "tree" that supports directories by department, employee, or extension.

In addition, auto attendant software can answer incoming calls to a central number and route those calls based on the caller's need. For example, the caller can choose to route the call to the sales department, billing department, accounts receivable, etc.

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Voicemail to Email integration

This allows you to receive an email in an audio file that you can listen to on your computer or mobile device.

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Call Recording

Record, store and play your calls. Calls are recorded as MP3 files and you can download and play them whenever you like. Calls remain on the server for 10 days, or you can automatically send a copy of any recording to your email address.

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Faxmail

A Callnet Fax line gets you your very own dedicated fax service. You can choose to simply use the Faxmail service to send and receive faxes from your PC or you can connect your traditional fax machine to a T.38 capable device such as an ATA and use it to send and receive your faxes. You can even use the Faxmail service to receive any faxes missed by your fax machine.

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