Number Portability with Callnet

Number Portability with Callnet

Overview

You can port your current New Zealand or Australian land-line number to Callnet. You should note that when a number is ported any associated service with the number could be disconnected*, so you may need to check with the current service provider if you are unsure of the affect porting will have on any service you still require. Once the porting is complete^, we recommend that you contact your previous service provider to ensure that you will no longer be billed for any of their services that you no longer require.

If you have any linked numbers or ’stepper’ lines associated with the number you wish to port then please contact your current provider and ask for these to be detatched from your number port or cancelled. You may also port these additional lines over to Callnet if you wish. The porting process will fail if you port a number that is still linked to another number that is not being ported, which will cause further delays for the number transfer request.

*Commonly broadband connections are associated with a phone number, so these will be disconnected if the associated number is ported away. ^We are only able to port active numbers, so please do not request cancellation until the number port is complete.

What we need to port your number

  1. Your current service provider
  2. The number you want to port including type
  3. Your account number with your current provider
  4. Your account name with your current provider
  5. A notification email – we will use this email address to communicate with you during your port.
  6. Any special instructions including details of linked numbers.

Once submitted your port will be processed and we will update you with RFS date or advise you if there are any issues.

Get Started: Call us on 0508 000 747